Notation based on the Specified Commercial Transactions Act

Corporate Registration Number: 78029494

Address: Flat 1506, 15/F, Cheung Fung Commercial Bldg, 21-25 Cheung Sha Wan Road, Sham Shui Po, Hong Kong
Email: service@aeeyaa.com
Phone: +81 08025248456
Official Website Business Hours: Weekdays 9:30–12:00, 13:30–18:30
*Orders are accepted 24 hours a day.

Website URL: https://aeeyaa.com/

Mail-order sales, including online shopping, are governed by the Act on Specified Commercial Transactions. We provide the following information in accordance with our disclosure obligations under the Act.

Price Display for Each Product
We display all product prices inclusive of consumption tax (total price display).

Fees Other Than Product Price

■ Free Shipping
Free shipping throughout Japan (excluding Okinawa and some remote islands).

■ Important Note Regarding Redelivery
If you fail to receive the product within the delivery carrier’s retention period and it is returned to our warehouse, you may be charged for the re-shipping costs and payment handling fees. Please be aware of this in advance.

Payment Methods: PayPal, Apple Pay, Google Pay, Credit Card

Credit Card Payment

The following credit cards are accepted:

Visa, Mastercard, Maestro, American Express, JCB, Diners Club, UnionPay

* Payments are made in a single lump sum the following month.

* In case of incomplete information, we may contact you via email or phone for verification.

* Closing dates and withdrawal dates vary by credit card company.

* However, for pre-order products, the credit card transaction date will be the date the order process is completed on this site (unrelated to the shipping date).

PayPal Payment
You can pay via credit card through PayPal.
Payment information is protected by PayPal.

Payment Deadline
Please pay the product price and any necessary fees by the following deadlines, depending on your chosen payment method. If we are unable to confirm your payment by each deadline, we reserve the right to cancel the sales contract.
・Credit Card: The closing date of your credit card. Please inquire with your credit card issuer.
・PayPal: Deadlines vary depending on the "PayPal Automatic Payment" settings in "Customer Information Changes" on your My Page.

Delivery Timeframe
1. We use only standard courier delivery for our site.
2. We do not support delivery via other carriers.
3. For PayPal payments, orders will be shipped within 3 business days of payment confirmation. Delivery takes approximately 5–7 business days.
4. If a delivery date is specified, we will ship the items to arrive on that date.
5. We only ship within Japan. International shipping is not available.
6. Please note that cancellations cannot be made after the product has been shipped.

Attention:
1. In-stock items: Approximately 2–5 business days from order date.
Pre-order items: On or after the release date, or the scheduled shipping date indicated on the product page.
2. Please note that deliveries may be delayed during peak order periods, temporary stock shortages, or before and after consecutive holidays.
3. If we cannot reach you due to an unknown address or long-term absence, the item will be returned to us.

Returns and Exchanges
1. Exchange/Return Period
Returns are accepted within 30 days of the product arrival date (including the arrival date) by submitting a return request via your order history or our website's contact form. Please note that to verify any product defects, we may ask you to attach images to an email so we can inspect the item received. Please be aware that returns sent back more than 30 days after you notify us of the return will not be accepted.

2. Conditions for Exchanges/Returns
We do not accept returns or refunds after the product has been shipped, unless the product is defective, in which case we will exchange it for a non-defective item.
(1) Customer Convenience
Shipping costs for returns or exchanges due to customer convenience are to be borne by the customer. Note that we cannot accept returns for items that have been used, or are missing boxes or accessories (e.g., requests due to "size does not fit," "color difference from monitor," "different from image," or "wrong order" are considered customer-initiated returns).
(2) Our Responsibility
If there is a quality issue (damage, staining) with an unused product, we will cover the shipping costs and handle the return or exchange.

3. Regarding Refunds
For returns of the entire order, we will refund the full amount of the products, excluding shipping fees.
For partial returns, we will refund only the cost of the returned items.
* Fees for alterations, gift wrapping, shipping, and payment processing are not included (except in cases of our error, such as defective products or wrong items).
When using a credit card, due to the closing dates of credit card companies, the full amount may be debited once. In such cases, the refund will be processed by your card company in the following or subsequent month.