FAQ

Please double-check your order details (items and customer information) before finalizing your order. *Please note that incomplete delivery addresses (missing street names, house numbers, or apartment/room numbers) are a common occurrence.

① This includes the use, cancellation, and modification of coupons and points. Please ensure that your coupons and points have been applied correctly before finalizing your order. ② We accept changes or exchanges for certain sizes. For more details, please refer to "Cancellations, Returns, and Exchanges."

Please specify delivery options such as doorstep delivery, mailbox drop-off, or preferred date and time directly with the delivery company.

All emails regarding your order are essentially automated notifications. 【service@aeeyaa.com】 *This is a send-only email address; please contact us via our ≪Official LINE≫ for any inquiries. Please ensure you have configured your settings to receive emails from the address above in advance.

【Breakdown of billing amount】 Total product price (tax included) + Shipping fee (tax included)

Payment is to be made by credit card. Accepted cards: [Visa, Mastercard, American Express, JCB, UnionPay, Maestro, Diners Club]

This payment method allows you to pay using your "PayPal balance."

This is the payment method using Google Pay.

This is the payment method using Apple Pay.

① Due to reasons such as warehouse congestion or inclement weather, shipping may take 1-2 days longer than usual. ② In the event that a surge in orders exceeds our expected inventory, your order may be subject to a delayed delivery date or cancellation after purchase. We will notify you via email should this occur. ③ We will notify you via email in the event of any shipping delays or delivery date extensions. Please note that we cannot accept cancellations due to delays or extended delivery times within 30 days of the scheduled shipping date.

Your order will be delivered within 3-7 days after shipment. Please note that deliveries to Hokkaido, Okinawa, and remote islands may take an additional day or more. →Delivery times vary depending on the destination and shipping conditions; please check the shipment confirmation email for the specific delivery status.

We use Sagawa Express, Yamato Transport, and Japan Post.

If, for any reason, your package cannot be delivered after it has been shipped, the delivery company will notify you to confirm the status. Please contact the local branch office yourself and ensure you receive the item within the storage period stipulated by the delivery company.

We only ship within Japan. Furthermore, we cannot accept returns or exchanges from overseas.

You can set a delivery address other than your home address. Please note that we do not offer gift wrapping services.

Once your order is confirmed, we cannot accept cancellations. Please also note that we cannot provide refunds or re-ship items that are returned due to reasons on the customer's end (such as refusal of delivery or failure to claim the package within the re-shipment period, resulting in the loss of stock).

We do not accept returns or exchanges unless the product is defective (some size exchanges are permitted). Please be sure to check the product for any defects as soon as it arrives.

We accept size changes and exchanges if the desired size is currently available and the following conditions are met: If you would like to request an exchange, please contact us via the "Inquiry" menu in our official LINE account. * Size changes/exchanges are not available for items (individual or set) purchased during a [Limited Time] sale (this includes changing/exchanging individual items within a set). → For hygiene reasons, we cannot accept exchanges if the product packaging bag has been opened. Please check the sizing by holding the unopened product against your chest. We apologize for the inconvenience caused by not being able to try on the products and ask for your understanding. Requests must be made within 5 days of receiving the product.

We apologize for the inconvenience. Please contact us via the "Inquiry" menu in our official LINE account within 5 days of receiving your order, including the following: ① A photo showing the defect, ② a photo of the inspection sticker attached to the product packaging bag, and ③ your request for a return or exchange. 【Please select the relevant item from "Inquiry" > "About Returns and Exchanges" in the official LINE menu.】 *If you do not specify whether you would like a return or an exchange, we will process your request as an exchange. Please inform us in advance if you prefer a return. *Please note that items reported 6 days or more after arrival are ineligible for return or exchange, regardless of the nature of the defect. Thank you for your understanding.

・Please note that there may be a 1-3cm variance in products of the same size due to manufacturing processes or measurement methods. ・Product images are based on sample items. Please be aware that the colors of the bra and shorts lining may be subject to change. ・At AeeYaa, we strive for continuous improvement based on the valuable feedback we receive from our customers. As part of these improvements, we have updated the texture and size labeling of our tags. Due to existing inventory and the timing of these updates, products with both the old and new tags may be shipped. Please note that products with the old tags are not defective, and we cannot accept returns or exchanges based on the type of tag or requests for a specific tag version. ・Due to high order volumes, we have increased production across multiple facilities. As a result, there may be differences in packaging bags, labels, and tags. Please note that this does not affect the quality of the products. ・For products featuring lace: Due to the positioning of the lace, the pattern and appearance of each item may differ slightly from the sample images. ・Product colors may appear different from the images due to lighting conditions during photography or the display settings of your monitor. ・As these are overseas imports (or original products manufactured overseas), the sewing quality may be lower than standard domestic products, including issues such as loose threads, unfinished seams, wrinkles, or loosely attached embellishments. ・For some imported items, original overseas tags may be sewn into the products per supplier or factory regulations. Where possible, we remove these and sew on labels with Japanese text (Brand tag for bras; care/quality/product code tags for shorts). ・Due to the materials and manufacturing processes used for these imported items, there may be a noticeable odor; however, this does not affect the quality of the product. ・Wrinkling during transit is unavoidable. ・We cannot accept items returned based on the customer's own judgment. Please note that we are unable to provide re-shipments or refunds (cancellations) for such cases.