Returns and Exchanges Policy

1. Returns

Please provide your order number via our official LINE account. We will provide instructions for your return and the return address. We do not accept free returns or exchanges for used items (excluding quality defects). Please return all items in their original, unused, and unopened condition, including all tags, accessories, and gifts. For hygiene reasons, returned items are disposed of upon receipt.

2. When can I return an item?

You may request a return within 30 days of receiving your package.

3. What are the return shipping costs?

For returns or exchanges due to customer convenience, we charge a 1,500 JPY return processing fee to cover a portion of reverse logistics and warehouse handling costs.
We cover these costs in cases of quality defects or incorrect shipments.

4. Can I return an item without contacting you first?

No. Return addresses vary by product, so please be sure to contact us in advance.

5. Refund Timing

For credit card payments, it takes approximately 7 days to complete the process. Depending on your credit card company's closing date, the charge may temporarily appear on your statement, but it will be refunded at a later date.

6. How to Contact Us

📧 service@aeeyaa.com
💬 Official LINE Account: AeeYaa

7. Return and Refund Conditions

• Exchanges are limited to the same model or products of equal value.
• In case of quality defects, please contact customer support with a photo.
• Returns for customer convenience (wrong size, preference) are accepted within 30 days if the product is unused and in resellable condition.
• Accessories and the order statement must be included in the return package.

8. Non-Returnable Items

• Items showing signs of use, stains, or damage.
• Items missing tags, accessories, or order statements.
• Delicate materials such as lace (unless defective upon receipt).
• Customized items / non-campaign eligible items / gifts.
• Items with no verifiable record of purchase.
• Cases of malicious or excessive return history.
• Items returned more than 30 days after the shipping date.